Privacy policy

We collect a range of personal information, which may include a person’s:

• name
• email address
• signature 
• telephone number
• home and / or business addresses
• employer 
• date of birth
• bank account and credit card (if a payment is being made or received)
• photograph or video (for events)
• criminal history
• educational qualifications
• employment history, including member records.[1]

[1] For the purposes of the IPA only, information about our employees or former employees is also personal information.

Usually, the purpose we are collecting personal information, and the reason it is being collected, will be apparent from the relevant form or context. 

If we are collecting personal information on a form because it is authorised or required by a law, such as the LPA or Professional Standards Act 2004 (Qld), that law will be noted on the relevant form. In other contexts, we will tell you if it is being collected under a law if it is reasonable for us to do so in the circumstances. 

We collect personal information online using electronic forms, by paper forms, by telephone, by email and in person. Depending on the circumstances, we may also provide a Personal Information Collection Notice at the time of collection. 

We usually collect personal information about an individual from that individual directly, but there will be situations where it is appropriate for us to collect it from third parties. In some circumstances that collection may not be authorised by or notified to the individual, for example, during a trust account investigation.

We treat personal information as confidential and hold it securely in the same way that we safeguard our other confidential information. The Public Records Act 2002 (Qld) may also apply to personal information collected or held by us.

There will be lawful reasons why we may disclose personal information without notice or authorisation, such as for the purpose of legal proceedings. 

We do not generally disclose personal information outside Australia, however, it may be stored or used by us on servers located overseas without disclosure to third parties and with appropriate security measures in place, so that we can perform our statutory and other functions or provide you with goods or services. 

Please contact us for details about how to access or correct personal information that we may hold about you. There will be situations where we may lawfully decline to provide access or to make the requested corrections. There may also be charges for providing access or making corrections, although there is no charge to apply. Charges will be reasonable and may vary from time to time. 

You may also have separate rights to access or amend documents containing your personal information under chapter 3 of the IPA. 

You can apply using this form and emailing or posting it to us using the addresses below. There are specific timeframes that apply. Statutory charges may also apply and these are explained here: https://www.rti.qld.gov.au/fees-and-charges.

General information about your rights to access or amend your personal information can be found here: https://www.oic.qld.gov.au/guidelines/for-community-members/information-sheets-access-and-amendment. If you would like further information, please contact us as provided below.

Additional rights may be available to access information under the Right to Information Act 2009 (Qld). 

The APPs and related legislation and resources can be obtained from the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/privacy/australian-privacy-principles. 

An overview of IPPs and other resources can be obtained from the Queensland Office of the Information Commissioner (OIC): https://www.oic.qld.gov.au/guidelines/for-community-members/Information-sheets-privacy-principles. 

Please contact us. We will respond to you about your complaint within a reasonable time.

If you have applied to access or amend documents containing your personal information under chapter 3 of the IPA and are unhappy with our decision, you may have additional statutory rights of review. There are specific timeframes in which you must exercise those rights. 

Outside our organisation, if you have a complaint in relation to our compliance with the PA or APPs, you may wish to contact the OAIC: https://www.oaic.gov.au/about-us/contact-us. 

If you have a complaint in relation to our compliance with the IPA or IPPs, including your statutory rights to access and amend, you may wish to contact the OIC: https://www.oic.qld.gov.au/about/contact-us. 

Please note that in the case of complaints to either the OAIC or OIC, it is requirement that you have complained to us in the first instance.