What can I do if I have an issue with my solicitor?

If you have an issue with an aspect of your solicitor's service, the first thing you should do is talk to them (or someone in their firm) about it. Your solicitor may not be aware that you are unhappy and this will give them an opportunity to work with you to resolve it.  

However, if you are not happy with their response then you can contact the Legal Services Commission (LSC).

The Legal Services Commission is responsible for responsible for complaints about solicitors. They can help you understand the issues involved, and they may talk to the solicitor to try and fix the problem.

If this does not resolve the problem, you can lodge a complaint with the LSC. If the problem is about the solicitor’s conduct, rather than a consumer dispute, the complaint may be referred to the Bar Association of Queensland for investigation.

Legal Services Commission - Make an enquiry

Types of complaints

Complaints fall into two categories: unsatisfactory professional conduct, and professional misconduct.

Unsatisfactory professional conduct includes things like poor service, not supervising an employee properly, failure to follow instructions, and threatening, abusive or offensive language.

Professional misconduct includes things like fraud, gross overcharging, negligence, conflicts of interest, acting contrary to instructions, and misleading or dishonest conduct.

What can't the Legal Services Commission assist with?

The Legal Services Commission might not be able to assist with certain complaints. These include disputes over costs, allegations of negligence, or decisions made in a court or tribunal. Cost disputes should be resolved by applying to a court for a costs assessment. A court needs to decide whether a solicitor has been negligent, and the Legal Services Commission will only take action against a solicitor for negligence if a court has proved they were negligent.

Similar to QLS, the Legal Services Commission is an independent statutory regulatory body, and does not provide legal advice.